SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopashore.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy hermoso el cabello. Me gusta bastante. No dudes al comprar en esta tienda, brindan un cabello brillante y suave. Súper encantada. Y saben que es lo mejor. El envío súper rápido. Llega en menos de una semana
I was very skeptical at first but the hair feels very good and this is the 22inch I got the four bundles and I am super excited to get it sowed in.
Very soft & long and doesn’t have a smell!! i love it. very fast shipping!!! & very good & fast communication. cant wait to install it.
The hair arrived quicker than I expected! The hair is beautiful and very silky. Extremely happy with my purchase. Oh, and the store has great communication as well.
Hair is PERFECT & VERY affordable for temporary use styles! Seller communication is ALWAYS Perfect & timely! They really care and help in whatever way they can! Shipping has always been fast! No troubles, no delays! Takes LESS than a week to get to LA! I have bought from Shop Ashore before and it was perfect then to! #WillReturn Thank youuuu guys!
Omg this hair is so beautiful and soft and when I rub my fingers through it wasn't no strings. First time buying from this store. The shipment was also fast the hair came sooner than I thought. I haven't installed it yet. If this hair really good hair as it look. I will most definitely be ordering again. Oh yeah free pair of lashes
The hair was good soft true to length & fast shipping I got a 20,22,24 & 26
This Came In Soooo Fast This Is One Of The Best Quality Hair You Can Get On Here No Shedding No Funny Smell Really Soft To The Touch This Is My 4th Time Buying From Here & The Best Part About This Is You Can Reuse It The Hair Over All Is Amazing Since I Found This Company I Haven’t Bought From Anyone Else
I love my hair and the shipping took three days. I’m a customer for life.
The hair is the bomb !! So soft, no smell, shipping was fast. I got a 14,16,18 in & it’s definitely true to length maybe just a lil bit longer which I love. probably the best hair I’ve add in a while , no bag or gift tho but I will be ordering again!!
The bundles are so silky and long definitely recommend a lil bit of shedding but they are so pretty.
This hair is amazing this is my second time ordering from this store it’s super soft does not shed and does not smell 10 out of 10 would recommend to everybody and the seller is amazing with communication and my order came sooner than expected!! (:
The wefts seem to be even top to bottom I’ll be reviewing this hair and the quality after I test it out. All hair feels good and soft out the package. Follow my business page to stay updated. I ordered 30,30,30,30 30 (5 bundles) and wanted a 20 inch closure but they only had 18. IG thefancyplug
Silky, true to length, hair came very fast & the packaging was intact excited to have it installed
I love this hair so much !!! I can’t express how amazing this hair feels. This hair i very soft to touch and it’s very true to length and very full. This being my first time buying hair off Ali express for the first time this was the best hair now shedding . I will update with pictures when I wear it . shipping was very fast it came before it was supposed to arrive! And the store kept in touch the whole way through
Great store. Made sure my parcel arrived on time despite the pandemic. Good communication and go bundles for the price paid.
Haven’t installed yet but so far so good. Hair is soft & bundles are thick! I ordered on Friday & literally it was here Monday!!! Will be ordering again & would put updated pics up once installed
I love allove hair!I highly recommend! I was delivered in a week it was very fast,the store kept in contact with me all through and even after, customer service was divine. I would recommend this hair to everyone.
This hair is sooooo soft you guys! I absolutely love itttt<3 My first time getting hair offline and I don’t regret it not one bit.
The the hair is a amazing hair Quality is great the hair is very soft the store was very good with communicating with me about the tracking most definitely recommend to buy