SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopashore.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful pair of very shiny earrings. Fast delivery.
Earrings came in about a month, at the time that was indicated, not earlier. Earrings are very beautiful, I'm happy!
Очень красивые серёжки ! Быстрая доставка !
Stunning earrings, next time I'll take many pairs for gifts. I got out for 132 R I recommend to buy, delivery to Peter-month
Everything is fine, incredibly beautiful, sparkling, came quickly))
The earrings came whole, went for about a month. Look good, the stone is beautiful. The parcel was tracked. I recommend the store, I will order more.
The photo seemed more. In any case, very beautiful. Delivery to Ukraine month, Ukraine did not track
Earrings are excellent, all pebbles are in place, without damage.
Beautiful, pebbles glitters, delivery to Moscow is fast. I bought it to insert into a body silicone plate and close a small tunnel in my ear. Fit to cover 8mm. Will come stubs, I'll add a review.
Everything is very accurate. Come quickly. Locks comfortable) shine very beautiful
Earrings chic my photo does not convey that beauty, and shine that in fact there are 14 days after Postamat thank you!!! I was very pleased!
Сами Серги очень красивые. Гвоздик очень очень тонкий гнётся туда сюда.изготовитель экономит на материале. Думаю не на долгую носку, быстро поломаются. А так очень красивые.
Thank you, very beautiful
Сережки очень красивые, немного чувствуется их вес, на ушах сидят хорошо. Как быстро потемнеют и будут ли от них чесаться уши, я не знаю, если что дополню отзыв. Отправили быстро, шли около 3х недель, в Украину пришли на отделение новой почты. Заказ был упакован простенько, пакетик замотанный в пупырку, выглядело не очень надежно, но все доехало целое.
The order came very quickly, the quality is excellent
Very shiny and iridescent. The size is just on the earlobe. the pebbles shine with different colors from purple to greenish
просто шикарные серьги!!! буду заказывать ещё! спасибо! продавец умничка, отправил мгновенно)
For your money, delivery 3 weeks to Ukraine
Very long waited (
They look expensive, all the stones are in place. The order took two months. After arrival in Ukraine, the track is not tracked. Earrings of very good quality! The earrings look very nice and expensive, all the gems are of good quality!