SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopashore.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous! Recommended.
Парик прекрасный! Цвет, который мне нужен. Подходит для косплея) Густой, мягкий, приятный на ощупь. Я фотографировалась и расчёсывала его несколько раз, ни одного волоска не выпало. Очень хорошее качество) + В пакете была сеточка для париков - это очень хорошая и удобная вещь, спасибо! + Не блестит, смотрится, как настоящий. + Легко расчёсывается. + Быстро прибыл. Всего за пару недель. + Приятно было общаться с продавцом. Прикрепляю фото без всяких фильтров и фотошопа! Вы видите обычные реальные фотки, которые помогут вам лучше разобраться в этом товаре. Закрываю лицо стикерами, т.к. немного стесняюсь. Советую это парик, он очень классный. Спасибо за внимание!❤❤❤
I love everything about this wig! will definitely buy more! wig cap came in handy too! fast shipping too I really appreciate it!
Everything is fine. I came in a week. Longer than in the picture, but curls of little-almost straight hair.
Good Goods. I recommend girls for a change)
To St. Petersburg for 5 days
It's bigger than I expected, but it can be adjusted with the tape you bring, it's soft and has nice color. Ah! And it came very well packaged, with a carton to prevent it from becoming deformed
Cute! For less shine I used dry shampoo :)
The wig is really very high quality. Hair looks quite natural, moderately shiny. In the wig is not stuffy, the cap is well made. In front there is a hairpin inside, so that the wig is better kept. On the volume of the head 55 cm wig normally sat down, not big, looks good. The only thing that did not really like the shade of the roots, gives the green slightly. In the set of 2 hats for the head. Delivery is very fast, literally 10-14 days. Very satisfied, I thought it would be much worse, no, on the contrary, decent quality! Recommend! The shade is cold.