SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopashore.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair shipped fast and took the color dye really well. The hair is soft but it does shed a little. The lace was very durable and blended well with my skin color. The store’s communication was good. Overall the hair was a 8/10.
Hair came in about a weeks time, took well too color and I barely had any shedding. Customer service gets an A+ I was treated well from the beginning. Will be ordering again.
Came faster than expected! Easy to dye & easy to style too.
I dyed it pink, it was so cute and not really any shedding. Strongly recommend.
Love the hair the color took very good I colored it twice I didn’t like the 1st color. The hair feels very nice
Beautiful! Super rast, I received the package in three days. Lace is a little stiff and uncomfortable, but the hair quality is really good. Even after you dye the hair.
This hair is very soft and the hair is really good quality.
Ordered this wig for my bday and I did a water color method and it came out really nice the hair is soft and of course shedding but for the price you can’t beat it
The shipping was at a reasonable time . I thought the length of the wig would’ve been longer than expected.. which overall the hair is very soft , and barely shedding after the color was installed. A lot of compliments were given
Order came in a few days, Very soft hair, and it took color very well!
So far so good coming straight out the package it is full only thing is I didn’t read it was a T part (my own fault) I haven’t installed yet. Have to bleach the lace pluck it and trim it a lil. I’ll give another review after my install with pics. Came 2 days earlier than expected.
I love this hair! I got soo many compliments. It’s so soft and it the store stays in contact with you the wholeee time!!
The quality is awesome and the hair is so soft I love it. I am very satisfied.
I Love It , So Far So Good ! It’s Very Soft & I Loved The Way It Turned Out When I Dyed It Ouuuuu I will Definitely Be Back For More !
I love it
This is my very first wig and i love it , rocking the blonde first then dying it blue i'll keep y'all updated also it came in 3-4 days love it and will be ordering again!!
I truly love my wig it took the color really well it shedding some but it feels really good I will definitely shop with them again thanks